New-vehicle dealerships haven't matched Amazon's mobile service offerings. But that could be changing as service departments look for new ways to stay competitive and profitable.
The aggressive sales targets in Nissan's incentive program encourage many of its dealerships to sell more vehicles to subprime borrowers with lower credit ratings, experts say.
It's hard to determine the impact on a dealership service department's bottom line of the Trump administration's tariffs on auto parts imports.
Retention of service customers is a key measure of a dealership's fixed ops performance.
A new report offers hope for dealers facing service tech shortages, but only if dealerships are prepared to change the way they treat their employees.